1.1. These General Terms and Conditions outline the rules and regulations (hereinafter referred to as the «General Terms of Use» or «General Terms») for the use of Eagle TRANSFER’S Website and online Booking Services through the Platform.
Eagle TRANSFER LTD has its headquarters in 10 Norton Park, Edinburgh EH7 5RS, email info@eagletransfer.co.uk.
1.2. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Eagle TRANSFER’S website if you do not accept all of the terms and conditions stated on this page. This Agreement (hereinafter referred to as the “Agreement”) shall come into force and become legally binding for the Company and the Internet User (hereinafter referred to as the “Parties”) at the moment when the User first time starts to use transportation services (hereinafter “Services”).
1.3.The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “Customer”, “User”, “They”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Eagle TRANSFER operates and manages the online booking platform under the trade brand name “Eagle TRANSFER ” (hereafter referred to as the “Platform” ), through which Users make a booking of a transfer service as defined herein (hereinafter “Transfer Services”) operated by drivers of Private and Public Use Vehicles who have an Account in the Platform (hereinafter the “Supplier”, “Provider”, “Carriers” and “Driver”) through which they receive by Us, acting as an intermediary between You and the Provider, notifications, and requests for the provision of Transport Services to You. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
1.4. The following General Terms of Use of the Platform, Website and the Service (hereinafter “Terms of Use”, or “General Terms of Use” ) constitute the legally binding terms and conditions applicable to Your access and use of the Platform and the Service, including any use of software, services, features, functions, content, website(s) and hyperlinks and/or any other applications provided from time to time by the Company in the Platform and/or in the Service.
1.5. Before any use of the Platform and the Service, You are advised to read the present Terms of Use. The User shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions, or limitations not contained herein. In case the User disagrees with any provision of this Agreement, the User shall not use the Service. In case You have any inquiries or need any clarification and/or information regarding the Terms of Use, or You have any prejudice or relevant inquiry, You are advised to contact Our Help Center via email info@eagletransfer.co.uk, before any use of the Eagle TRANSFER booking Platform. By using the Platform you warrant and acknowledge that You have reviewed, understood, and accept these General Terms of Use unconditionally and without any prejudice and that You are bound by them.
1.6. The Company reserves the right to change, delete, amend, renew or modify at any time with no prior notice these Terms of Use in whole or in part; (b) its Policies; (c) the Service; (d) the Technical Specifications of the Platform or other (hereinafter referred to as the “Changes” ) at its sole discretion and/or when any amendment, as above, is required by law, possibly without Your prior notice or consent, nevertheless within the context of the business ethics and limits set forth by law. The Company reserves the right at any time, without providing any justification and without prior notice to the User, to cancel, suspend or terminate the operation of the Service, to revoke or customize the Platform, or certain features of the Platform and the Service. The Users are solely and exclusively responsible and liable with regard to the use of the Platform and the Service.
1.7. A new version of this Term of Use shall come into effect when posted on the Site eagletransfer.co.uk. By continuing to use the Service, the User confirms his acceptance of the revised General Terms and Conditions. The Company encourages the Internet Users to review the Terms of Use frequently to ensure that the User understands the terms and conditions that apply when he uses the Service. If the User does not agree to the revised Agreement, the User may not use the Service. Any Changes come to an effect from the date of their posting. It is clarified that any change to these Terms of Use does not cover bookings or other transactions and uses of the Platform and the Service which have been made before the entry into force of the Changes and been accepted by our Company.
1.8. Nevertheless, in case the Users wish any clarification or information regarding the Changes, or in the case they have any dispute, reservation, or inquiry related to these Changes, prior to any action made by them on the Platform, they should contact Eagle TRANSFER Help Center. It should be noted that any information or clarification granted by Eagle TRANSFER Help Center regarding the Terms of Use does not constitute a replacement, substitution, or any modification of these Terms of Use, as they are provided solely for the purpose of assisting the Users whilst the Terms Use constitute our sole and exclusive agreement. Any action, use or transaction made by the Users on the Platform, including the use of the Service itself, following the Changes, is considered as an unconditional acceptance thereof.
1.9. By accepting these Terms of Use in accordance with the abovementioned, the Users (as well as any third party acting on their behalf (the “Authorized Users”) expressly and unconditionally declare that they have the lawful age which allows them to be bound by these General Terms and Conditions, and have obtained all the necessary approvals and licenses for their registration in the platform and the use of the Services.
1.10. This edition of the Terms of Use enters into force on February 02, 2021, and is effective until the following edition is adopted.
2.1. Description of Transport Services (hereinafter “Transport Services” or “TS”) that can be reserved by the Internet User on our website eagletransfer.co.uk through the booking Platform.
The User can choose between private transfer rides and hourly chauffeur services:
– Traveler transport from point A to Point B;
– Renting a car with a driver at an hourly rate.
2.2. Eagle TRANSFER enables its Customers to reserve transportation services over its online Platform, through the association with other online platforms, as well as through the applications for mobile devices. Our service is made up only by the arrangement of an entitlement to carriage for a User over a transportation service provider as an intermediate, and not in the provision of the travel service itself. Our company is not a licensed private transfer operator or transportation provider, and Eagle TRANSFER does not provide transfer services and hourly chauffeur services by ourselves. We connect Users to local transportation providers and Drivers through our Platform. The client enters into a direct and legally binding contractual relationship with the Driver receiving your transfer reservation when you place a booking on our Platform. We act solely as an intermediary between You and the Driver. The Company provides information and a method to facilitate the Transport Services but does not intend to provide TS or act in any way as a transportation carrier, therefore has no responsibility or liability for any TS provided to You by the Drivers. Therefore, Eagle TRANSFER makes the necessary arrangements with the Carriers in its own name, which provides the User with an entitlement to carriage over the TS. Consequentially, Users are entitled to demand travel services and other claims directly from the Carriers.
You are allowed to cancel your already-booked transfer at any time.
Eagle has a flexible cancellation policy for booking cancellations which are made 24 hours before the scheduled pickup time. To cancel a trip you need to login into your Eagle private account and cancel upcoming booking manually. In this case, your rights are as follows:
3.1 Cancellation
3.a In case of booking cancellation during the last 24 hours prior the scheduled pick-up time, and when a driver has been already assigned to the transfer, we do not return the advance payment made. In case of the absence of the advance payment, we shall send you a payment link to settle the outstanding.
3.b We shall not be liable for cancellation, rescheduling, missing connection flight or delay of passenger’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the passenger at the meeting place beyond the limits of the free waiting time.
3.2 Traveller Change Request Policy
Feel free to contact Eagle TRANSFER by email or live chat if you need to change your booking details. Free changes are allowed 24 hours prior to your scheduled pickup time. In case the client requests a minor change in the booking in the last 24 hours prior the scheduled pick-up time, the customer must contact the assigned driver directly and establish if they can accommodate it. However, the cost of your airport transfer may change, depending on the distance. Therefore, the new transfer price will be established. If the new airport transfer cost is less, Eagle transfer will not be able to refund you. But if the new transfer cost is more, you need to make an additional payment.
Eagle Transfer can’t make any changes to your transfer details within less than 24 hours before the scheduled pickup time. In such a scenario, you can either use the services of our transfer as initially booked, or proceed with your cancellation request with no refund.
Assigned to your booking Eagle TRANSFER service provider will meet you at the arrivals hall of the airport at the time, scheduled in the booking order. Therefore, you must arrive on time; otherwise, No-Show Policy will be applied. Please keep in mind that arriving on time means before the end of the complimentary waiting time.
Depending on the type of transfer that you’ve booked, Eagle TRANSFER offers the following complimentary waiting times:
Commonly, the complimentary waiting time starts counting from the scheduled time. But if your plane or train is delayed and expected to be later than the scheduled pickup time, please contact your driver in order to establish if they can accommodate this change in scheduled pick-up time.
We shall not be liable for cancellation, rescheduling, missing connection flight or delay of passenger’s flights and other circumstances not depending on our actions or inactions and we shall not be able to guarantee the waiting for the passenger at the meeting place beyond the limits of the free waiting time.
If your flight/ship/train arrives on time or earlier than the scheduled time, the pickup time will be the same (as it is initially planned). Additionally, you can contact your assigned driver directly in order to arrange an earlier pick-up within their availability.
If you have a group transfer and a few travellers from multiple flights are landing at one airport, it is recommended to add the arrival time of the flight that arrives last, as the complimentary waiting time will start counting down from the pick-up time indicated in the booking.
3.4 Extra Waiting Time Policy
Extra waiting time means the amount of time added to your complimentary waiting time offered by Eagle TRANSFER. Simply put, extra waiting time means that you request from your driver to wait for you longer than the complimentary time offered for an additional charge.
You are allowed to ask a driver to wait for you, but it is better to do this in advance. You need to contact your assigned driver directly by a phone number provided in your confirmation email. In case both parties agree with the settlement e.g. Driver has availability to accommodate extra time request and Client agrees to pay the extra charges, the settlement will take place as agreed.
If you need extra waiting time and our driver can provide you with this service, you need to cover extra fees. Every 15 minutes of extra time are charged as follows:
When you know that Eagle Provider can cover you with extra waiting time, you have to pay extra fees. Please be informed that the payment should take place directly between the driver and client.
Traveller No-Show Policy means when a traveller doesn’t appear at the pickup location by the end of the complimentary waiting time and fails to get in touch or answer to provider’s attempts to contact them.The pickup location is the place where a traveller wants to be picked up. Please be informed that for airport / port pick-ups, Eagle Transfer provides information on set pick-up locations and meeting point, which can be found in the confirmation email. In case client has notreceived the information above, the meeting point will be set at the arrivals hall or; please visit our page Blogs / Meeting point for more information. In case a traveller doesn’t appear at the pickup location on time and;or fails to get in touch with the assigned driver directly to arrange extra waiting time the Transfer is marked as a “Traveler No show”. In such a scenario, you won’t get a refund.
If a traveller also has an agreed waiting time as per the Extra Waiting Time Policy, the Traveler must also cover these expenses.
If you don’t appear at the pickup location at the scheduled time, your assigned taxi driver will try to contact you via phone, text message or WhatsApp. In this case, a possible TNS will be reported by your taxi driver to Eagle Transfer, at the following times:
Your assigned driver will undoubtedly try to contact you, trying to relocate you. He will be doing this until the end of your complimentary waiting time. When your complimentary waiting time ends, the following happens:
Our customers have 48 hours to dispute a TNS. In this case, they need to get in contact with our Help Center. Please keep in mind that evidence of attempts to reach the assigned driver and; or Eagle Support will be needed e.g. Screenshot of call or text message. In the event that the investigation comes to the conclusion that the transfer was never operated, you’ll get a full refund. In the case Eagle Transfer is informed about a TNS later than in 7 days from the scheduled transfer, the investigation will not take place, and a refund will not be issued.
3.6 Driver No-Show Policy
Eagle TRANSFER’S provider must appear at the pickup location on time. If the driver is 15 minutes late, he should inform the client directly about the delay (via call or text message). If the Eagle taxi provider is more than 15 minutes late, he will also contact you and notify you about the expected delay. If driver is late more than 15 min the client has the right to take another taxi and receive a full refund.
The client has 7 days to file a Driver’s No-show or to file a complaint.
In such a scenario our team will proceed with the investigation of the situation and if provider’s no-show is confirmed the client gets a full refund. In case a provider fails to deliver Extra services- the amount paid for it will be refunded to the client. In case the client informs about driver’s no-show or files a compliant to Eagle Transfer later than 7 days from the scheduled transfer, the investigation will not take place, and a refund will not be issued.
3.7 Baggage Allowance Policy
For each vehicle, the suitcase signs show the maximum amount of standard luggage available on board. The size of one standard luggage per piece is 55 x 35 x 25 cm (22 x 14 x 10 inches), with max dimensions of 158 cm (62 linear inches).
If you are taking non-standard luggage, please check the Extra Luggage Option in the personalized transfer section.
When reserving your Eagle transfer services, you need to add manually to your booking the number of pieces of luggage that you’ll have with you. One piece of luggage is:
If you carry additional items such as pet carriers, baby carriages, wheelchairs, sports equipment, etc, you have to declare each piece of luggage. Eagle Transfer or a driver assigned might contact you if there are questions, seeking clarification. The information about the number of pieces of luggage should be provided in your booking, to make sure that the proper vehicle type is assigned to transfer you from point A to point B safely.
The transfer price is usually calculated, depending on the vehicle class, the number of passengers , the number of pieces of luggage and Extra services. If you carry more pieces of luggage than it is declared and the assigned taxi driver can’t accommodate these needs, he will contact our Help Center to tackle that challenge. If it is not possible to hail another vehicle, our taxi driver will only carry the number of passengers and pieces of luggage as it is declared in our transfer booking. Please keep in mind that the Driver has the right to refuse any transfer for which the vehicle class does not coinside with the number of luggage as per Eagle Tranfer ‘s Policy.
3.8 Traveller Refund Policy
The payment for a transfer usually is fully refunded. It is paid on the following occasions:
There are also some other cases which are as follows:
No refund cases:
3.9 . No payment return (full or prepayment) is allowed in case the User or another passenger on whose behalf the User placed an order does not show up at an agreed place of the Transfer at the pick-up time nor within 60 minutes at the airports, sea or river passenger port terminals, 30 minutes at the railway stations and 15 minutes at all other places from the pick-up time agreed, full or partial payment will not be returned. Please be informed that in case Eagle cancels an Upcoming ride due to operational issues, a full refund will be issued.
3.9. Eagle Transfer LTD has the right to cancel the upcoming booking anytime, with or without explanation, as deemed necessary by the company.
Here’s a list of user’s warranties:
5.2 Eagle TRANSFER remains the owner of all rights, interests, and titles regarding our website, service, and features (we mean the software, philosophy, programs, model, algorithms, materials, modifications, improvements, notifications, derivative functions, etc.)
5.3 The content of this platform, including texts, logos, graphics, images, icons, etc. is the official property of the company, protected by the Legislation of the United Kingdom and International Conventions.
5.4 The logos, names, illustrations, content, images, and other distinctive options that represent Eagle TRANSFER, including the brand name “Eagle TRANSFER” or “Eagle Taxi” and the products/services provided under this brand name and/or any of its derivatives are the trademarks of the company. They are protected by European and international trademark laws and intellectual property. No one but Eagle TRANSFER has the right to use them.
5.5 Users have the right to use this platform, but they are not allowed to download the Content and the Code of the platform in its entirety or in part unless you get permission from EagleTRANSFER. However, this license doesn’t allow you to resale the platform’s content, use our catalogues, commercial policy, our products, etc. You are allowed to use them only for your personal use.
5.6. You are not allowed to use our “post-tags” and “hidden text” based on Eagle TRANSFER trademarks or brand names without permission. In the event of an unauthorized use, the License granted shall cease to be valid. Mind that any copying, recording, and mechanical reproduction, distribution, transmission, downloading, processing, resale, of the Platform Content for any purpose other than strictly personal use is not allowed and strictly forbidden. You need to have our written permission to do this.
This Agreement doesn’t actually create any kind of partnership, advisor, joint venture, or trustee relationship between Eagle TRANSFER and the User.
7.1. Eagle Transfer disclaims all liability for any loss, incurred or suffered by you or anyone else, and including any loss arising from the following:
7.2. Eagle TRANSFER has no liability that arises for any incidental, indirect, special, or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages.
7.3. Eagle is not responsible for any damages or losses that arise out of the following:
7.4. Eagle is not responsible for car accidents or injuries that may happen on the road.
A person that is not a party to this Agreement may not enforce the benefit of any provision of this Agreement.
10.1. Users of the Eagle TRANSFER website agree to get advertising messages from the company. However, a user can also decline to receive ads by using the relevant functionality of the Eagle TRANSFER website.
9.2. The User gives consent on collecting his personal data.
9.3. With regards to personal data protection the Company follows the legislation of the United Kingdom.
9.4. By using the Eagle TRANSFER website, the user agrees to receive emails from us. You accept that they meet legitimate written communication requirements. If you have complaints or any clarification-seeking questions, please, contact our support desk info@eagletransfer.co.uk.
10.1. Disputes between two parties regarding the Eagle TRANSFER booking platform, the existence or non-existence of rights, or any obligations must be interpreted in accordance with laws of the United Kingdom. In any case, it’s subject to the exclusive jurisdiction of the competent courts of the city of Nicosia, under the jurisdiction of which the parties are voluntarily submitted.
If any part of this document is considered invalid or void by a court decision, this invalidity can’t influence the validity of the remaining part of these General Terms, which remain valid as if the invalid part is deleted. Eagle TRANSFER will replace any invalid term with a new valid one and its effect will be the same as the cancelled one has.
This Agreement may not be assigned by You without the prior written approval of the
The company but may be assigned without Your consent by the Company to (i) a parent or
subsidiary, (ii) a purchaser of assets, or (iii) a successor to a merger. Any attempted
assignment of the Agreement, in violation of this article, is void.
Eagle booking platform may include links that lead to third-party websites where the content differs from the content published on the Eagle TRANSFER official website. Mind that Eagle TRANSFER is not liable for the information or data protection practices used by third parties on their websites. We recommend learning more about the rules of using third-party websites before using them. Eagle TRANSFER doesn’t check the availability, content, privacy policy, quality, and completeness of other websites.
This Agreement is written in English. If you see the inconsistency between the translation to your language and English, mind that the English version must prevail.
15.1. All the users of the Eagle TRANSFER booking platform are required to use it in accordance with the current General Terms and all laws and regulations. Users should also follow the principles of business ethics and morality.
15.2. To the aforementioned persons, the following are prohibited:
